FAQ,s

❓ Frequently Asked Questions – Lenoro Store

🛡️ Q. Is ordering online secure?

A. Yes, absolutely! At Lenoro Store, your privacy and data security are our top priorities. All the information you share during the checkout process is kept completely confidential and only accessible to authorized staff. We follow strict security protocols to ensure your shopping experience is 100% safe and trustworthy.
If you have any concerns, feel free to contact us at lenora431@gmail.com.

🛒 Q. How do I place an order?

A. Placing an order at Lenoro Store is simple:

  1. Browse and click on the product you want.

  2. Click "Add To Cart".

  3. To buy more, repeat the process for other products.

  4. Click on the "Cart" icon from the menu.

  5. Review your selected items and click "Proceed to Checkout".

  6. Fill in your billing and shipping details.

  7. Review your order summary and click "Place Order".

  8. That’s it! You'll receive a confirmation email, and your order will be delivered via Cash on Delivery (COD).

❌ Q. How do I cancel an order on Lenoro Store?

A. If you’ve created an account, simply log in to cancel your order.
For guest users, you can cancel your order during the confirmation call or by contacting us via WhatsApp at +92 348 4318180 during working hours.

🔁 Q. What is your return policy?

A. You can read our complete return policy on the Return Policy page. We aim to make returns easy and fair for all customers.

💸 Q. What is your refund policy?

A. For full details on refunds, please refer to our Refund Policy page. We process refunds as per our standard policy once the product is returned and inspected.

🚚 Q. What is your shipping cost?

A. Absolutely free! We offer Free Shipping on all orders — no hidden charges.

📦 Q. Which courier services do you use?

A. We ship all orders using reliable services such as M&P, TCS, and Leopards Courier Service to ensure timely and secure delivery.

🕒 Q. How long does delivery take?

A. Orders are usually delivered within 2 to 3 working days after your order is confirmed via call.

📦 Q. How can I order a product that is out of stock?

A. If a product is out of stock, you can pre-order it by contacting us via WhatsApp or email. We’ll inform you about restocking timelines and place your order manually.